Privacy Policy

Welcome to Relax. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit relax.com.pk or make a purchase from our store.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and purchase history

  • Payment-related information (processed securely by our payment partners)

  • Device information, browser type, IP address, and cookies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products, services, and website experience

  • Prevent fraud and unauthorized transactions

  • Respond to your inquiries and requests

  • Send promotional offers and updates (only if you choose to receive them)

3. Payment Security

We do not store your debit or credit card details on our servers. Payments are processed through secure and trusted payment providers that use industry-standard security measures.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences

  • Analyze website traffic

  • Improve website functionality

  • Provide a better shopping experience

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We respect your privacy and never sell your personal information.

We may share your information only with trusted third parties when necessary to:

  • Deliver your orders through courier partners

  • Process secure payments

  • Provide website hosting and technical services

  • Comply with applicable legal requirements

These service providers are required to protect your information and use it only for the services they provide.

6. Data Protection

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no method of online transmission or electronic storage is 100% secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional messages, you may receive updates about new products, exclusive offers, and special discounts. You can unsubscribe from marketing communications at any time.

8. Your Rights

You may request to:

  • Access your personal information

  • Update or correct inaccurate information

  • Delete your personal data where legally permitted

  • Opt out of promotional communications

To make any of these requests, please contact our customer support team.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.

Thank you for choosing Relax. We appreciate your trust and are committed to protecting your privacy while providing a safe and secure shopping experience.