Shipping & Delivery

At Relax, we are committed to delivering your order quickly, safely, and efficiently across Pakistan.

Shipping Coverage

We currently deliver to customers nationwide across Pakistan.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional campaigns or peak seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–6 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (where available), allowing you to monitor your shipment.

Delivery Attempts

Our courier partners may attempt delivery more than once. If delivery cannot be completed due to incorrect address information or customer unavailability, additional delivery charges may apply.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order. Relax is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Inspect Your Order

Please inspect your package upon delivery. If you notice that the package has been damaged during transit or you receive the wrong item, contact our customer support within 48 hours of receiving your order.

Need Assistance?

If you have any questions regarding your shipment or delivery status, our customer support team is always happy to assist you. Thank you for shopping with Relax.